Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? We get it. That’s why at Runtreade, every email you send lands straight in our inbox—and yes, we read every single one. In fact, our founder, Alex, still replies to customer emails personally. It’s a tradition that started back when we were just a tiny team working out of a garage in Savannah.
Honestly, we wouldn’t be here without your feedback. Remember that time someone suggested we add express shipping? Done. Or when a customer asked for more eco-friendly packaging? We made it happen within weeks. So, don’t hold back—whether it’s a question, a rant, or even just a random thought, we’re all ears.
Prefer typing? Our live chat team is online during business hours—look for the little bubble in the corner. Or, if you’re old-school like some of us, fill out the contact form below. Either way, we’ll make sure your message gets to the right person.
Last winter, a customer emailed us at 2 AM complaining about a delayed order. Alex was up (thanks to his newborn’s sleep schedule), saw the email, and personally drove to the warehouse to ship it out that same night. Was it over the top? Maybe. But that’s the kind of crazy we’re about. Because at the end of the day, you’re not just a customer—you’re part of the Runtreade story.
P.S. If you’re ever in Savannah, let us know. We’ll point you to the best coffee spots in town.
